CUCME-CUE Lab 6 – More Advanced CUCME Call Features

Now that the New York and Baltimore locations are running CUCME 7.1 (see CUCME-CUE Labs - 7.1 Update), Fuzzy Dunlop has asked you to add some additional CUCME features to Baltimore and New York. Some of these tasks absolutely require CUCME 7.1, so make sure you’ve updated your CUCME router IOS and CUCME files accordingly.

CUCME-CUE Lab 6 – More Advanced CUCME Call Features Task

1. Ari Gold and Arliss Michaels are the branch managers for New York and Baltimore, respectively. As such, they each require the ability to make and receive calls for Tom Seaver and Cal Ripken at their respective locations. Therefore, configure each location to support these shared lines.

2. In New York, create a directed call-park slot with extension 2800. Anyone who parks a call should be reminded every 30 seconds, up to 10 reminders. Use feature access code 50 to pick up the call.

3. Configure Joe Flacco’s phone so that he shares Arliss’s 1005 extension. However, Arliss should have the ability to mark a call as private on when using this line.

4. Arliss is constantly traveling to woo new clients and requires that he receives phone calls on multiple devices such as his iPhone. Configure mobility features to facilitate this function; use 410-555-9995 as his iPhone DN. Also configure his 7962 so that the ability to use this feature is displayed on this phone while idle or seized, without the need to press any addition keys.

5. Enable Presence features on Arliss’s phone so that he can monitor both Cal Ripken and Joe Flacco.

6. Enable Presence features on both Ari Gold and Tom Seaver so that they can monitor each other.

CUCME-CUE Lab 6 – More Advanced CUCME Call Features Task Verification

1. While SCCP shared lines is a long supported CUCME feature, SIP shared lines is a new CUCME 7.1 enhancement, fully described in the SIP: Creating Directory Numbers section of the Cisco Unified Communications Manager Express System Administrator Guide. Below are the configurations for both Baltimore and New York.

Baltimore#
!
ephone-dn 1 dual-line
number 1001
label Cal Ripken 1001
description 410-555-1001
name Cal Ripken
huntstop channel
translate called 1
!
ephone 5
description Arliss Michaels
button 1:5 2:1 3:8
!

NewYork#
!
voice register dn 1
number 2001
name Tom Seaver
shared-line
huntstop
label Tom Seaver 2001
!
!
voice register pool 5
type 7962
number 1 dn 5
number 2 dn 1
description 212-555-2005
!

2. Call Parking is also a new SIP enhancement in CUCME 7.1. A detailed discussion of the various configuration parameters and options is available in the Configuring Call Park chapter of the Cisco Unified Communications Manager Express System Administrator Guide. Below are the configuration parameters for New York based on the task requirements described above.

NewYork#sh run begin telephony-service
!
telephony-service
call-park system application
fac custom dpark-retrieval 50
!
ephone-dn 1
number 2800
park-slot directed timeout 30 limit 10

3. To enable the shared line appearance on Joe Flacco’s phone, simply add the dn associated with the second number on his phone. Secondly, disable privacy globally under telephony-service, and then add the privacy parameters under Arliss’s phone.

Baltimore#
!
ephone 3
description Joe Flacco
button 1:3 2:5
!
!
telephony-service
no privacy
!
!
ephone 5
privacy off
privacy-button
device-security-mode none
description Arliss Michaels

4. Single Number Reach is a new CUCME feature only available on SCCP. The configuration is pretty simple; you enable it under a DN and then modify the phone template to activate the softkey. However, note the requirement stating that the Mobility feature be available without having to press the “more” softkey; this mandates the “mobility” keyword early in the template configuration. Of course, do not forget to add “9” to the number in order to get offnet. For example:

Baltimore#sh run begin ephone-dn 5
!
ephone-dn 5 octo-line
name Arliss Michaels
mobility
snr 94105559995 delay 5 timeout 15
!
ephone-template 2
softkeys idle Redial Newcall Mobility Cfwdall Pickup
softkeys connected Hold Endcall Mobility Park Confrn Trnsfer Select Join ConfList RmLstC Flash
!
ephone 5
description Arliss Michaels
ephone-template 2

5. Since Ballplayers, LLC does not yet have an external Presence server, enabling the Presence capabilities on the phones is a fairly simple task. Configuration guidance is provided in the Configuring Presence Service chapter of the Cisco Unified Communications Manager Express System Administrator Guide. The configuration parameters for both Baltimore and New York are provided below.

Baltimore#
!
presence
presence call-list
max-subscription 144
!
sip-ua
presence enable
!
ephone-dn 1 dual-line
number 1001
label Cal Ripken 1001
allow watch
!
!
ephone-dn 3 dual-line
number 1003
label Joe Flacco 1003
allow watch
!
ephone 5
blf-speed-dial 1 1001 label "Cal Ripken" device
blf-speed-dial 2 1003 label "Joe Flacco" device


NewYork#
!
presence
presence call-list
max-subscription 144
!
sip-ua
presence enable
!
voice register dn 1
number 2001
allow watch
name Tom Seaver
!
!
voice register dn 5
number 2005
allow watch
name Ari Gold
!
!
voice register pool 1
description 212-555-2001
blf-speed-dial 1 2005 label "Ari Gold" device
!
!
voice register pool 5
description 212-555-2005
blf-speed-dial 1 2001 label "Tom Seaver" device

CUCME-CUE Lab 6 Wrap-up
While there are certainly many more Advanced CUCME features that could be added, the next series of labs will focus on conferencing and transcoding, which will then segue nicely to some Unity Express labs.

References:
Au, Danelle, et. al. (2005). Cisco IP Communications Express: CallManager Express with Cisco Unity Express. Indianapolis: Cisco Press.

Cisco Systems. Cisco Unified Communications Manager Express: SIP Implementation Guide. Available online.